Shipping policy

Free Shipping Eligibility

Free shipping promotions, including complimentary shipping on orders over $500, apply only to eligible destinations. Due to significantly higher carrier costs, certain locations are excluded from free shipping offers. These may include, but are not limited to, remote areas and select international destinations.

Sales Conduct

After placing your order with us you will receive an order confirmation email within 24 hours confirming that we have received your order. At that time an estimated delivery date will be provided. Orders placed after noon on Friday will be transacted on the following Monday. 

If the product is in stock at the time of your order, you order will ship within 3-10 working days. Some products are made to order and can take up to 3 weeks. Please keep in mind that we will always do our best to have your order ready to ship within a timely matter, however, from time to time it is possible that orders can take longer than anticipated. Please note that all order status and or updates will be sent via email. 

Any order may be canceled by contacting us via email stating your intention to cancel your order. All cancellation must be completed within 48 hours beginning from the moment you received your order confirmation email. 

We ship items using FedEx for domestic and international to insure your order is delivered to you promptly and safely. Fulfillment of sales are subject to successful payment authorization, and availability of products. 

Delivery

Please understand that we cannot guarantee specific delivery times, any dates provided for delivery are intended to be an estimate. Please note that we are under no liability for any delay or failure to delivery if the circumstances are beyond our control (e.g. custom clearances). 

All deliveries will require a signature upon receipt. 

Please note that you are responsible for paying taxes and tariffs on the declared value of international orders. If the taxes and tariff payments are not paid and the package is forfeited at customs, then you will be responsible for all cost.